HOW TO SPA

MEETING YOUR NEEDS

Upon your arrival at Tempat Senang Boutique Spa and Resort, your check-in host will walk you through our spa menu to help you select treatments best suited to your individual needs.

While our therapists are professionally trained, not all are eloquent in English. If you are pregnant or have special requests or medical issues (e.g. injuries, allergies, post-surgeries), please inform your check-in host and we will do our best to pair you with a therapist who can best accommodate your requirements.

Prior to or during your treatment, please let your therapist know if there is any way they can improve your treatment or comfort (e.g. heavier or lighter massage pressure, extra towel, music or lighting levels, etc.).

PREPARING FOR YOUR TREATMENT

Before you start your treatment session, we recommend you remove any make up, jewelry, and eye wear, and please refrain from wearing fragrances.

There is no need to bring or wear any special clothing, as a sarong, disposable underwear, a robe, slippers and towels will be provided in your spa room. Please bring along a swimsuit without any hardware if you choose to have the sauna or milk bath treatments.

Guests who are in the midst of their menstrual cycle may select all treatments, but for their comfort, we recommend they wear the disposable panties over their own.

SPA ETIQUETTE

At Tempat Senang Boutique Spa and Resort, we do our best to offer our valued guests a chance to unwind in a relaxing ambiance and quiet atmosphere. Please respect our other guests by enjoying all conversations quietly and refraining from any cell phone usage. Smoking is not permitted on the spa premises.

Our therapists reserve the right to terminate the spa session at any given time if the client's behavior is inappropriate.

YOUR PRIVACY


Our spa is gender neutral there are no separate male or female facilities. Special attention to your privacy, comfort, and relaxation will be observed with professional draping procedures during all spa treatments, covering parts of the body that are not being treated.

Your therapist will leave you to change in private and ladies will be given the option of including the bust area during the body scrub treatment.

ARRIVING ON TIME


We have coordinated our spa timings with the Sekupang Ferry terminal schedule here in Batam. These timings will allow us the needed 20-30 minutes prior to your booked treatment time for your host to walk you through the menu to help select your treatment choices, pre-order meals if you plan to dine in the resorts restaurant, confirm/arrange your return ferry time and transport and collect payment. This will also allow the therapist time to prepare our fresh made products you selected for your treatment in your room.

LATE ARRIVALS


In the event that you are running late for your appointment please call us so we can notify the driver and we will endeavor to conduct your full treatment. However, please note late arrivals may result in reduction of spa time to meet your original completion time or rescheduling.

POLICY


If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged. If in 10 days or less booking is canceled or modified, or in case of no-show, the total price of the reservation will be charged. Group bookings. Please note that, in cases where one person takes on the responsibility of booking for a group, that person's credit card will be charged in the case of late cancellations for all or anyone in the group under the conditions described above