your spa visit
Your Spa visit
Upon your arrival at Tempat Senang Boutique Hotel & Spa, your check-in host will walk you through our spa menu to help you select treatments and products best suited to your individual needs.
While our therapists are professionally trained, not all are eloquent in English. If you are pregnant or have special requests or medical issues (e.g. injuries, allergies, post-surgeries), please inform your check-in host and we will do our best to pair you with a therapist who can best accommodate your requirements.
The majority of our therapists are female but we have male therapists specialised on foot reflexology and hair spa. They also are trained on massages like Balinese, Office and Shiatsu.
Prior to or during your treatment, please let your therapist know if there is any way they can improve your treatment or comfort (e.g. heavier or lighter massage pressure, extra towel, music or lighting levels, etc.).
Preparing For Your Treatment
Preparing for Your Treatment
Before you start your treatment session, we recommend you remove any make up, jewelry, and eye wear, and please refrain from wearing fragrances. Store any valuables in your purse and use the locker provided in the spa room. Refrain from placing loose items into the locker or onto the cabinets in the spa room as they can be easily overlooked after the treatments are finished.
There is no need to bring (or wear) any special clothing, as a sarong, disposable underwear, a robe, slippers and towels will be provided in your spa room.
All our spa room showers are equipped with handmade plant-based hair shampoo, body wash and conditioner amenities by Leaf Juice.
Guests who are in the midst of their menstrual cycle may select all treatments (except V-Spa/Ratus), but for comfort, we recommend to wear the disposable panties over your own.
At Tempat Senang Boutique Hotel & Spa, we do our best to offer our valued guests a chance to unwind in a relaxing ambiance and quiet atmosphere.
Please respect our other guests by enjoying all conversations quietly and refraining from any cell phone usage.
Smoking is not permitted in the spa premises.
Our therapists reserve the right to terminate the spa session, inform the spa manager and check-in host at any given time if the guests behaviour is inappropriate.
Our spa is gender neutral there are no separate male or female facilities. Special attention to your privacy, comfort, and relaxation will be observed with professional draping procedures during all spa treatments, covering parts of the body that are not being treated.
Your therapist will leave you to change in private and ladies will be given the option of including the bust area during the body scrub treatment.
Arriving on Time
Arriving on Time
We have coordinated our spa timings with the Sekupang Ferry terminal schedule here in Batam. These timings will allow us the needed 20-30 minutes prior to your booked treatment time for your host to walk you through the menu to help select your treatment choices, pre-order meals if you plan to dine in the resorts restaurant, confirm/arrange your return ferry time and transport and collect payment. This will also allow the therapist time to prepare our fresh made products you selected for your treatment in your spa room.
In the event that you are running late for your appointment please call us so we can notify the driver and we will endeavor to conduct your full treatment. However, please note late arrivals may result in reduction of spa time to meet your original completion time or rescheduling.
If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged. If the reservation is cancelled 10 days or less before date of arrival or modified (changed number of guests) or in case of no-show, the total price of the reservation will be charged. Please note that, in cases where one person takes on the responsibility of booking for a group, that person’s credit card will be charged in the case of late cancellations for all or anyone in the group under the conditions described above.
A gift certificate (of the amount) will be issued which you can redeem within six months from the issued date. There will be 25% re-booking fee on redemption of the certificate. It is advisable to all guests to carry a comprehensive travel insurance to cover unforeseen changes to your travel plans.
If you are pregnant please let us know in advance so we may prepare a pre-natal massage for you. There will also be a prenatal waiver that you need to sign on arrival.
If you have chosen an afternoon half day spa or full day spa package and your return ferry is around 17:00~17:30 from Sekupang we recommend you settle your bill during the 1 hour lunch break to avoid the rush and the queues at the end of your treatments.
If you have chosen a ferry departure from Sekupang around 18:00 there is enough time to settle the payment before taking our shuttle back to the terminal.
Please proceed to the reception desk located in the spa shop to do your payments.