PLAN YOUR VISIT
Please take a moment to read how we work as well as tips to truly enjoy your day.
Your Spa visit
Upon your arrival at Tempat Senang Boutique Hotel & Spa, your check-in host will walk you through our spa menu to help you select treatments and products best suited to your individual needs. While our therapists are professionally trained, not all are eloquent in English. If you are pregnant or have special requests or medical issues (e.g. injuries, allergies, post-surgeries), please inform your check-in host and we will do our best to pair you with a therapist who can best accommodate your requirements. The majority of our therapists are female but we have male therapists specialised on foot reflexology and hair spa. They also are trained on massages like Balinese, Office and Shiatsu. Prior to or during your treatment, please let your therapist know if there is any way they can improve your treatment or comfort (e.g. heavier or lighter massage pressure, extra towel, music or lighting levels, etc.).Preparing for Your Treatment
Before you start your treatment session, we recommend you remove any make up, jewelry, and eye wear, and please refrain from wearing fragrances. Store any valuables in your purse and use the locker provided in the spa room. Refrain from placing loose items into the locker or onto the cabinets in the spa room as they can be easily overlooked after the treatments are finished.
There is no need to bring (or wear) any special clothing, as a sarong, disposable underwear, a robe, slippers and towels will be provided in your spa room.
All our spa room showers are equipped with handmade plant-based hair shampoo, body wash and conditioner amenities by Leaf Juice.
Guests who are in the midst of their menstrual cycle may select all treatments (except V-Spa/Ratus), but for comfort, we recommend to wear the disposable panties over your own.
Spa Etiquette
At Tempat Senang Boutique Hotel & Spa, we do our best to offer our valued guests a chance to unwind in a relaxing ambiance and quiet atmosphere.
Please respect our other guests by enjoying all conversations quietly and refraining from any cell phone usage.
Smoking is not permitted in the spa premises.
Our therapists reserve the right to terminate the spa session, inform the spa manager and check-in host at any given time if the guests behaviour is inappropriate.
Your Privacy
Our spa is gender neutral there are no separate male or female facilities. Special attention to your privacy, comfort, and relaxation will be observed with professional draping procedures during all spa treatments, covering parts of the body that are not being treated.
Your therapist will leave you to change in private and ladies will be given the option of including the bust area during the body scrub treatment.
Arriving on Time
We have coordinated our spa timings with the Sekupang Ferry terminal schedule here in Batam. These timings will allow us the needed 20-30 minutes prior to your booked treatment time for your host to walk you through the menu to help select your treatment choices, pre-order meals if you plan to dine in the resorts restaurant, confirm/arrange your return ferry time and transport and collect payment. This will also allow the therapist time to prepare our fresh made products you selected for your treatment in your spa room.
Late Arrivals
In the event that you are running late for your appointment please call us so we can notify the driver and we will endeavor to conduct your full treatment. However, please note late arrivals may result in reduction of spa time to meet your original completion time or rescheduling.
Cancellation Policy
If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged. If the reservation is cancelled 10 days or less before date of arrival or modified (changed number of guests) or in case of no-show, the total price of the reservation will be charged. Please note that, in cases where one person takes on the responsibility of booking for a group, that person’s credit card will be charged in the case of late cancellations for all or anyone in the group under the conditions described above.
A gift certificate (of the amount) will be issued which you can redeem within six months from the issued date. There will be 25% re-booking fee on redemption of the certificate. It is advisable to all guests to carry a comprehensive travel insurance to cover unforeseen changes to your travel plans.
Prenatal Treatment
If you are pregnant please let us know in advance so we may prepare a pre-natal massage for you. There will also be a prenatal waiver that you need to sign on arrival.
Payments
If you have chosen an afternoon half day spa or full day spa package and your return ferry is around 17:00~17:30 from Sekupang we recommend you settle your bill during the 1 hour lunch break to avoid the rush and the queues at the end of your treatments.
If you have chosen a ferry departure from Sekupang around 18:00 there is enough time to settle the payment before taking our shuttle back to the terminal.
Please proceed to the reception desk located in the spa shop to do your payments.
YOUR STAY WITH US
Please take a moment to read how we work as well as
tips to truly enjoy your day.
Room Rates
Since we have so few rooms and villas we reserve them exclusively to our spa guests. No room-only rates are available at this time.
Ferry
Our packages do not include ferry tickets but do include land transfers to/from Sekupang International Ferry Terminal, only 10 minutes away from the resort. Once you make your booking we will send you a confirmation email along with ferry instructions.
Hotel Check In/Check Out time and policies
Check-in time is from 13:00 p.m. and check-out time is by 11 a.m. (all Batam time)
If you arrive at the hotel early, please take your luggage to reception/spa shop and we will be happy to hold it for you until check-in.
For guests who require their rooms prior to our standard check-in time, we recommend that you begin your reservation on the evening before arrival. Or you can arrive early on the 8:20 (Singapore time) ferry, take a morning spa session 9 a.m.-12 p.m., and your room will be ready shortly after the spa session at 1 pm.
Late check-outs are at the discretion of management on the day of check-out and are subject to occupancy level. 3 pm check out charge is 333,000 IDR, 6 pm 444,000 IDR.
For guests taking late afternoon return ferries after 11:00 a.m. check-out, our reception will be happy to hold your luggage until your transfer to Sekupang Ferry terminal. After the 11 am check out if you would like to use the shower/pool facilities charge is 111,000 IDR pp with one towel use included.
Your Payment Options
Pay by Credit Card in IDR (MASTERCARD or VISA only) subject to 2.9% surcharge at check out.
Avoid the 2.9% surcharge in addition to any International transaction fees your bank may charge by paying in cash with SGD or IDR upon check out.
No Children
For the safety and consideration of our guests and employees, no children including infants under the age of 15 years are allowed at our resort hotel and spa.Cancellation Policy
If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged. If in 10 days or less booking is canceled or modified later or in case of no-show, the total price of the reservation will be charged. It is advisable to all guests to carry a comprehensive travel insurance to cover unforeseen changes to your travel plans. A gift certificate will be issued which you can redeem within six months from the issued date. There will be 25% re-booking fee on redemption.
Cancellation Policy
Celebrating a birthday, anniversary or honeymoon? We have a package available for IDR 1,110,000.00 nett which includes a bottle of sparkling wine, cake, and petals in room decoration. Or you may choose an 18cm small chiffon cake (chocolate, Oreo, lemon) for IDR 432,900.00 nett or IDR 654,900 for the 22cm large, or a bottle of sparkling wine for IDR 777,000.00 nett. Or bring your favourite bottle, corkage fee IDR 111,000+ (+=10% Government tax & 11% Service charge).Making A Reservation
A credit card is required to secure your reservation as we have a very strict cancellation policy. However, once you arrive at the resort you may pay by SGD, IDR cash, Mastercard or Visa charged in IDR with 2.9% bank surcharge when paying with card.
By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Hotel cancellation policy. The hotel reserves the right to pre-authorize credit cards prior to arrival.
Room Requests/Spa Timings
Please note we always do our best to accommodate your room choice, check-in time and spa timing; however this can be subject to change due to unforeseen circumstances. Groups of 2, 3, 4 and 5 pax will share a spa room. Rates subject to exchange rate fluctuation.